Policies

SHIPPING 
  • Once you place your order with us you will receive an order confirmation.

  • All products are shipped through USPS Priority Mail ( 5-7 business days). without delay
  • Please note that some orders may ship in separate packages, if this is to happen, you will receive an additional tracking number for those item(s).

  •  When your order is shipped, you will receive the tracking information via email.

*We do not take responsibility if USPS delays delivery of your package, scanning of your package, or loses your package, as it is 100% out of our company’s control.*

 

PROCESSING 

  • Standard processing time for Hair Extensions is 3-5 business days (does not include weekends or holidays). 
  • Standard processing time for wigs is 12-14 business days (does not include weekends or holidays).

*Please note that in times of high volume, processing time may be extended. In the event that your order is delayed due to high order volume, you will be notified via email of this delay.*

 

 

COVID-19 SHIPPING AND PROCESSING UPDATE

  • Most orders will process within 3-12 business days. However, due to social distancing and safety precautions, some orders may take up to 15 business days to process.
  • We are constantly in touch with our fulfillment and production partners and are continuing to slow our processes to respect the safety and health of the many humans it takes to fulfill your order
  • Mail delivery services are also delayed to ensure safety of workers and recipients, and prioritize needs of essential workers
  • As a result, delivery of your package will take extra time